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Home > Success Center > Patch Manager > Patch Manager fails to download the source file of third-party packages

Patch Manager fails to download the source file of third-party packages

Updated: July 6, 2017

Overview

This article describes how to address issues when Patch Manager fails to download the source file (EXE or MSI) of third-party packages.

Environment

 All Patch Manager versions

Resolution

To import third-party packages:

  1. In the left pane of the Patch Manager Console, expand Administration and Reporting > Software Publishing, and then select the vendor of the third-party package. For example, Adobe Packages.
  2. In the center pane, select the third-party package you want to import.
  3. Right-click the package and select Edit.
  4. In the Patch Manager Package Wizard window, click Next until the Package Assistant window opens.
  5. Click OK.
  6. In the Package Download Assistant window, click Cancel.
  7. Click Yes to confirm.
  8. In the Patch Manager Package Wizard window, select I already have the content for the package locally on my network, and then click the magnifying glass icon. 
    2015-07-09_17-10-42.jpg
  9. Select the installer file (EXE or MSI) to be imported. A message prompt will indicate that the download is successful.
  10. In the Download window, read the summary, and then click Yes.
  11. Click Next until the wizard completes.

The package is ready to be published.

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