Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Patch Manager > Patch Manager fails to download the source file of third-party packages

Patch Manager fails to download the source file of third-party packages

Updated: July 6, 2017

Overview

This article addresses an issue that prevents Patch Manager from downloading the source file (EXE or MSI) in third-party packages.

Environment

 All Patch Manager versions

Resolution

How to import third party packages:

  1. Log in to Patch Manager as an administrator.
  2. In the navigation pane, expand Administration and Reporting > Software Publishing and select the vendor of the third-party package. For example, Adobe Packages.
  3. In the center pane, select the third-party package you want to import.
  4. Right-click the package and select Edit.
  5. In the Patch Manager Package Wizard window, click Next until the Package Assistant window opens.
  6. Click OK.
  7. In the Package Download Assistant window, click Cancel.
  8. Click Yes to confirm.
  9. In the Patch Manager Package Wizard window, select I already have the content for the package locally on my network, and then click the magnifying glass icon. 
    2015-07-09_17-10-42.jpg
  10. Select the installer file (EXE or MSI) to import. A message displays, indicating that the download is successful.
  11. In the Download window, read the summary and click Yes.
  12. Click Next and complete the wizard.
    The package is ready to be published.
Last modified

Tags

Classifications

Public