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Home > Success Center > Patch Manager > Patch Manager cannot retrieve the update server information

Patch Manager cannot retrieve the update server information

Overview

When you connect to a Windows Server Update Services (WSUS) server in the SolarWinds Patch Manager Admin Console, the following error message displays:

Failed to retrieve the Update Server Information

The access permissions on the WSUS server are incorrect. Please correct the IIS access permissions.

 

Environment

Patch Manager 2.1.x

Cause 

This issue can be caused by: 

  • Using an FQDN for the connection name in SolarWinds Patch Manager
  • Entering incorrect WSUS server credentials in the credential ring.

Resolution

Solution1:Verify the WSUS server credentials

  1. Log in to the SolarWinds Patch Manager Admin Console as an administrator.
  2. In the Patch Manager menu, expand Patch Manager System Configuration and select Security and User Management.
  3. Click the Credential Ring tab in the center pane.
  4. Click the credential ring, and then select Credential Ring Wizard in the Actions pane.

    <Default> is the default credential ring. 

  5. Complete the wizard to confirm that the WSUS server is assigned to a WSUS administrator. 

Solution 2: Verify the fully qualified domain name (FQDN)

  1. Log in to the SolarWinds Patch Manager Admin Console as an administrator.
  2. In the Patch Manager menu, expand Enterprise and select Update Services. 
  3. Click Add or Configure WSUS Server in the Actions pane. 
  4. Click the Server Name drop-down menu, select the WSUS server, and then click Resolve.
  5. Verify that the Connection Name field value matches the Server Name field value.
    If required, edit the Connection Name field. 
  6. Click Test Connect to verify that the connection is successful. 
  7. Click Save. 

Solution 3: Run patch manager configuration wizard

  1. Click Start button(Steps apply to Server 12012 and above)
  2. Search for "Patch manager configuration wizard"
  3. Right click and run as "Administrator"
  4. Start Patch manager Console and connect to WSUS server

 

 

 

 

Last modified
08:50, 29 May 2017

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