Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Patch Manager > Patch Manager Installation Guide > Install Patch Manager > Activate the Patch Manager license

Activate the Patch Manager license

Table of contents
No headers

After you purchase a license from SolarWinds, activate the SolarWinds Patch Manager license using the SolarWinds Licensing application located in the Windows App Panel. If you need to purchase a license, click the Customer Portal link in the Activate Patch Manager window.

The Primary Application Server (PAS) stores the SolarWinds Patch Manager license for the deployment. If you add new SolarWinds Patch Manager servers (such as an Automation Server), these servers do not require a license.

File:Success_Center/Reusable_content_-_InfoDev/SPM/Patch_Manager_2-1-4_Installation_Guide/0030-Install_Patch_Manager/0050-Activate_the_Patch_Manager_license/checkbox.gif 1. Retrieve the activation key
  1. Open a web browser and navigate to
  2. Enter your SWID (customer ID) and password.
  3. Click Licenses > Manage Licenses.
  4. Click the View drop-down menu and select Patch Manager.
  5. Click + next to Patch Manager
  6. Copy the activation key to a text file. 
File:Success_Center/Reusable_content_-_InfoDev/SPM/Patch_Manager_2-1-4_Installation_Guide/0030-Install_Patch_Manager/0050-Activate_the_Patch_Manager_license/checkbox.gif 2. Access the SolarWinds Licensing application
  1. Log in to the Primary Application Server as an administrator.
  2. Verify that the server has Internet access.

    If you access the Internet through a proxy server, locate and record the following information for a future step:

    • Proxy address and port
    • Proxy user name and password
  3. Click the Windows icon > down-arrow to access Apps.
  4. In the SolarWinds group, click SolarWinds Licensing.
  5. Click Enter Licensing Information.

    The Activate Patch Manager window displays.


File:Success_Center/Reusable_content_-_InfoDev/SPM/Patch_Manager_2-1-4_Installation_Guide/0030-Install_Patch_Manager/0050-Activate_the_Patch_Manager_license/checkbox.gif 3. Activate the license

To activate the license online:

  1. In the Activate Patch Manager window, select I have internet access and an activation key from my customer portal license management page in the window.
  2. If you have Internet access through a proxy server, select I access the Internet through a proxy server and complete the fields in the window.
  3. Paste the activation key in the Activation Key field, and click Next.
  4. Complete the remaining fields, and click Activate.

To activate the license offline:

  1. In the Activate Patch Manager window, select This sever does not have Internet access. Guide me through offline, manual activation.
  2. Click Next.
  3. Review the instructions in the window, and click Next.
  4. Complete the remaining fields, and click Activate.
File:Success_Center/Reusable_content_-_InfoDev/SPM/Patch_Manager_2-1-4_Installation_Guide/0030-Install_Patch_Manager/0050-Activate_the_Patch_Manager_license/checkbox.gif 4. View the license
  1. Log in to the SolarWinds Patch Manager Admin Console as an administrator.
  2. Click Patch Manager System Configuration in the Patch Manager menu.
  3. Click View Product Licensing in the Patch manager System Tasks window.
  4. Verify the license information in the window.


Last modified