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Troubleshoot SolarWinds Patch Manager

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Last Updated: March 9, 2017

This section provides basic troubleshooting procedures for SolarWinds Patch Manager. See Patch Manager Logging and Troubleshooting for basic troubleshooting steps you can use in your SolarWinds Patch Manager deployment. See Patch Manager Diagnostics for details about running the SolarWinds Patch Manager Full Diagnostics utility.

Issue: Error code 1064: could not start the EminentWare Data Grid Server Service

Troubleshooting: See Troubleshoot Patch Manager error 1064 for details.

Issue: HTTP status 401 error when connecting to a WSUS server

Troubleshooting: This error can occur when you connect to a WSUS server from the SolarWinds Patch Manager server. See Troubleshoot HTTP status 401 errors in Patch Manager for details.

Issue: Access Denied error when you connect SolarWinds Patch Manager to a remote computer

Troubleshooting: This error can occur when you deploy updates to remote systems or execute other tasks on a remote computer, such as opening Computer Explorer. See Troubleshoot Access Denied Errors in Patch Manager for details.

Issue: Timeout error when you execute an Update Services task

Troubleshooting: Timeout issues can be caused by an unhealthy update server. See Troubleshooting Timeout Errors in Patch Manager for details.

Issue: Invalid name space error from the SolarWinds Patch Manager server or managed systems

Troubleshooting: The SolarWinds Patch Manager server can generate an Invalid namespace error when User Account Control (UAC) prevents the server from communicating with the WSUS server. Managed clients can also receive this error when WMI Providers are not installed on these systems. See Troubleshoot Invalid Namespace Errors - server or managed clients for details.

Issue: Error message stating that you exceeded the allowed license count

TroubleshootingSolarWinds licenses SolarWinds Patch Manager according to the number of managed systems. Managed systems include all WSUS, ConfigMgr, and SolarWinds Patch Manager servers, as well as all managed clients. The Primary Application Server (PAS) calculates the number of managed systems using the Managed Computers and Task History nodes located in the SolarWinds Patch Manager menu. See Patch Manager Console: Exceeding Allowed License Count for details.

Issue: Error when performing an Advanced install with Microsoft® SQL Server 2012

Troubleshooting: The SQL Server name was not entered correctly during the installation. See Error when installing Patch Manager on Microsoft SQL Server 2008 or 2012 for details.

Issue: API Mismatch error

This error occurs when SolarWinds Patch Manager servers are not running identical Microsoft Windows Server® operating systems. If Windows Server Update Services (WSUS) is configured on a separate system with a different Windows Server operating system, install and enable the Automation Server role on that server to translate the API communications between the WSUS server and the Primary Application Server.

Issue: Incompatible installation type error

Troubleshooting: The SolarWinds Patch Manager installer does not support an installation on Web Only versions of Orion. See Error: Incompatible installation type found for details.

Issue: Troubleshooting Microsoft installer error messages and failures

Troubleshooting: When you deploy a Microsoft ® Installer (MSI) package and the installation fails, troubleshoot the issue at the installer lever. For example, you can run the installer from the command line or troubleshoot MSI logging. See Troubleshooting Microsoft Installer Error Message and Failures for details.

Issue: Troubleshooting WMI connections

When you target a remote system for a Managed Computer Inventory task, SolarWinds Patch Manager displays that system in the Enterprise > Managed Computers node. Select a system in the center pane of this view to see useful information about the most recent WMI connection attempt.

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