Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Patch Manager > Patch Manager - Error when migrating from an older version of MSSQL to MSSQL 2014+

Patch Manager - Error when migrating from an older version of MSSQL to MSSQL 2014+

Table of contents

Updated 10/9/2017


This article provides information on how to resolve connection issues caused by migrating from an older version of MSSQL to MSSQL 2014+.  Patch Manager sends a DataGrid Service error 1064.


  • Patch Manager 2.1+


The SQL Server tries to use algorithms for encrypting data and causes the error. If you use SQL Server 2016 and try to create a Symmetric Key or Asymmetric Key for encrypting data. And if you try to use an algorithm like TRIPLE_DES, you will get the following error:

Msg 102, Level 15, State 1, Line 20
Incorrect syntax near 'TRIPLE_DES

To Fix these connection errors, the Compatibility on the Database must be changed so that the correct algorithm can be used for communication. 



See for instructions on how to change the database compatibility.   (© 2017 Microsoft, available at, obtained on <10/9/2017.)


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


Last modified