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Home > Success Center > Patch Manager > Password error displays in the Patch Manager Admin Console

Password error displays in the Patch Manager Admin Console

Overview

The following error is received in the Patch Manager console:

Error: Unable to decrypt password. Please reset the password for credential 
"domain\username".

Environment

All Patch Manager versions

Cause 

The ME and the MP Registry keys were deleted, most likely to change the service password.

Resolution

Update the password for each credential in Security and User Management. 

  1. Log in to the Patch Manager Admin Console.
  2. Expand Patch Manager System Configuration and select Security and User Management.
  3. In the Credentials tab, right-click a credential and select Change Password.
  4. Enter and confirm the new password, and click Save.
  5. Repeat step 4 for all remaining credentials. 

 

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