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Home > Success Center > Patch Manager > NPM is not accessible after installing Patch Manager on an Orion server

NPM is not accessible after installing Patch Manager on an Orion server

Overview

When you install Patch Manager 2.1.1.2005 on an Orion server running NPM 11.0 or earlier, the NPM website is not accessible. 

Environment

  • NPM 11.0 and earlier
  • Patch Manager 2.1.1.2005
  • Orion Core Services 2014.1.2 or earlier

Cause

The Patch Manager 2.1.1.2005 installer updates the Orion Core Services to version 2015.1.3. If your Orion server is running NPM 11.0 or earlier with an earlier Orion Core Services version  (such as Orion Core Services 2014.1.2), the Orion Core Services mismatch causes the environment and website to become inaccessible.  

Resolution

Perform one of the following procedures:

  • Update the Orion server to a previous date from a snapshot and roll back the server.
  • Use the Upgrade Advisor to upgrade NPM and all SolarWinds Orion products on the Orion server to the latest version.

 

 

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