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Home > Success Center > Patch Manager > License count exceeded error in Patch Manager

License count exceeded error in Patch Manager

Updated December 21, 2017

Overview

A reminder or error message displays in the Patch Manager console, stating that the license count or number of purchased nodes have exceeded.

Environment

All Patch Manager versions

Cause

Patch Manager is connected to nonexistent or unmanaged computers.

Patch Manager calculates the license count based on all machines currently in the domain and the Task History. The application consumes a node for every managed computer, including all managed clients and all managed WSUS, SCCM, and Patch Manager servers. 

The Primary Application Server (PAS) calculates the number of managed computers using two sources:

  • Enterprise > Managed Computers node
  • Administration and Reporting > Task History node

Detail

Perform the following steps to delete non-existent or un-managed computers and any tasks related to them and release unnecessary nodes in the Patch Manager console before contacting Customer Support:

  1. Delete unnecessary computers from the Managed Computers node:
    1. In the navigation pane, expand Enterprise and select Managed Computers.
    2. Select the computer(s) you want to delete in the center pane. Use Ctrl+click or Shift+click to select multiple computers.
    3. Click Delete Managed Computer in the Actions pane.
    4. Confirm your selection on the Delete Managed Computers window, and click Delete > Close.
  2. Edit your scheduled tasks to filter for computers using the Only include computers that have a reported time option:
    1. In the navigation pane, expand Administration and Reporting and select Scheduled Tasks.
    2. In the center pane, select the task you want to edit.
    3. In the Actions pane, click Properties. 
    4. In the Task Options Wizard window, click Select computers using rules.
    5. To save the new computer selection rule for future use, enter a name for the rule in the Select an existing computer selection rule menu.
    6. Under Computer Filter, select and configure the Only include computers that have a reported time option, and click OK.
    7. Specify whether you want to save the rule settings using the name you defined in Step 2e.
    8. If you clicked Yes on the previous dialog box, click Yes again to confirm your selection, and then click OK.
    9. In the Computer Selection dialog box, click OK.
    10. In the Task Options Wizard window, click Next twice.
    11. Click Finish.
  3. Delete items in the Task History that include unnecessary computers: 
    1. In the navigation pane, expand Administration and Reporting and select Task History.
    2. If you have a filter set for your Task History view, clear the filter to ensure all tasks will display.
    3. In the center pane, select the task(s) to delete. Press Ctrl+click or Shift+click to select multiple tasks.
    4. In the Actions pane, click Delete Task. 
    5. Confirm your selection on the Confirmation window, and click Yes.
      The two most common Task History items that cause licensing issues are:
      • Managed Computer Inventory tasks targeted to the domain
      • Delete Managed Computer tasks from Step 1
  4. Close all open Patch Manager consoles.
  5. Restart the EminentWare Data Grid Server service.

 

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