WSUS server times out when running an inventory

Overview

When you run a WSUS inventory, the WSUS server times out. As a result, the Patch Manager server cannot finish the inventory procedure.

The following articles contain information regarding similar issues:

• There was an error retrieving data from SolarWinds Information Service Invoke failed
• Patch Manager cannot retrieve the update server information

Environment

• All Patch Manager versions
• Microsoft^® Windows Server^® Update Services (WSUS)

Cause

• The WSUS server is overloaded and cannot complete the inventory. 
• The WSUS server is configured with too many old or outdate updates.
• The WSUS server does not have enough resources to complete the inventory due to a large amount of previous Microsoft Windows^® updates stored on the server.

Detail

Run the Server Cleanup Wizard on the WSUS server.

SolarWinds recommends running each Server Cleanup Wizard option separately. If you select more than one option, Patch Manager may time out due to the time required to run all processes.

1. Log in to Patch Manager as an administrator.
2. Expand Enterprise > Update Services and select your WSUS server.
3. In the Actions menu, click Server Cleanup Wizard.
4. In the WSUS Server Cleanup Options dialog box, select one option.  
   
5. Click OK. 
6. Repeat step 3 through step 5 for each remaining option.