Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Unable to retrieve the computer group by ID for enumeration

Unable to retrieve the computer group by ID for enumeration

Updated March 24, 2017


When you expand Enterprise > Update Services > <WSUS_Server> > Computer and Groups in the navigation pane and select a computer group, the following error displays: 

Unable to retrieve the computer group by ID for enumeration


All Patch Manager versions 


The Patch Manager Admin Console has cached data, causing a synchronization issue with the WSUS Console.


Clear the caches and view layouts in the console.

  1. Log in to the Patch Manager Admin Console
  2. Select Administration and Reporting.
  3. Click General Settings in the center pane. 
  4. Click on Clear Caches and View Layouts.
  5. Click Clear Caches, and then click Clear View Layouts.
  6. Click OK. 
  7. Close Patch Manager
  8. Restart the EminentWare service
  9. Navigate to %AppData%\Roaming\Microsoft\MMC
  10. Delete the SolarWinds entry
  11. Open Patch Manager
  12. In the navigation pane, expand Enterprise and select Update Services.
  13. In the Actions pane, click Refresh.
  14. Reload the group.

See Clearing Caches, Layouts, Tasks, and Packages for more information. 




Last modified