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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Unable to connect to client systems using WMI Providers

Unable to connect to client systems using WMI Providers

Updated: June 20, 2018

Overview

When you connect to your client systems using WMI Providers, the procedure fails and Patch Manager displays the following error: 

Details: Although we successfully connected to Some_Client_Computer_FQDN, we were unable to install the EminentWare WMI providers. 
Detail: Input string was not in a correct format.

Environment

Patch Manager 2.1.1.2005 SR2 and earlier 

Cause 

The WMI Providers directory includes invalid files that are interpreted as valid WMI Provider installers.  

Resolution

  1. Navigate to your Patch Manager directory.
  2. Navigate to the following directory:
    Server\packages\EminentWare
  3. Verify that the directory contains:
    wmirdist.msi
    wmiproviders_X.X.XXX.exe

    where X.X.XXX is the Patch Manager version.
  4. Remove any additional files in the directory.
  5. Reconnect to your client systems using WMI Providers to verify that the issue is resolved.

 

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