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Resolve server certificate errors in Patch Manager

Updated June 28, 2018

Overview

This article describes how to resolve a certificate error in the Patch Manager MMC Console. 

 

The following example error displays in the MMC Console log file when you access the Patch Manager console, even though the certificates have the correct permissions. This error appeared when moving the EminentWare database to the new SQL Server instance. 

2018/04/05 16:04:44:530 PID: 8744 TID:  4456 [ERROR] 
EminentWareRootScopeNode::ConnectToServer() failed. Message: 
ConsoleSession::FillOutSessionInfo() call failed. The root ca or the server cert 
couldnt be found
DataPortal_Insert method call failed

Environment

All Patch Manager versions

Resolution

  1. Verify the Private Key permissions on the EminentWare CA and EminentWare Server certificate's private keys.
    1. Open the Microsoft Certificate Console (mmc) snap-in for the local computers certificate store.
    2. Drag and drop the EminentWare CA and EminentWare Server certificates into the Personal store from the Trusted Root Publishers certificate store.
    3. Right-click on each certificate and select All Tasks > Manage Private Keys to ensure that the EminentWare DataGrid Server service account has full control of the private key.
    4. Apply full control to the account.
    5. Drag and drop the updated certificate back to the Trusted Root Publishers certificate store.
    6. If the permissions needed updating, verify if the permission changes resolved the issue.

      If the issue was resolved, you are finished. No additional intervention is required.

      If the issue was not resolved, go to the next step.

  2. Ensure that the account configured to start the EminentWare DataGrid Server service is set in the following format:
    DOMAIN\AccountName
  3. If the issue is not resolved, run the following command on your server to re-create your certificates and repair the certificate private key file access control list:

    C:\Program Files\SolarWinds\Patch Manager\server\setuphelper.exe /provisionserver /type primary 

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