Submit a ticketCall us
Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Patch Manager Update Management task fails due to an exclusive update

Patch Manager Update Management task fails due to an exclusive update

Updated September 14, 2018

Overview

This article addresses an issue where Update Management fails due to an Exclusive update. 

An Exclusive update is an update that must be installed individually, outside of a batch of other updates. Typically this includes updates such as operating system service packs, .NET Framework service packs and redistributables, and updates to the Component-Based Servicing Stack.

Environment

All Patch Manager versions

Cause 

By default, Patch Manager fails an Update Management task with multiple updates that include an Exclusive Update, as shown below. 

Resolution

Single Exclusive update

Create a new Update Management task and select another option.

The first of three options installs all updates and ignores the Exclusive Update. The second of three options installs only the Exclusive Update and ignore the other applicable updates.

Multiple Exclusive updates

If there are more than on exclusive update detected by the client in same task, decline the oldest update (based on its KB article number) and approve the latest KB that superseded the oldest exclusive update. For example, decline KB4088825 because it is superseded by KB4093432.

 

If you cannot resolve the issue, contact SolarWinds Support

 

 

Last modified

Tags

Classifications

Public