Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Outdated information displays in Patch Manager reports

Outdated information displays in Patch Manager reports

Created by Leif Amland, last modified by Steve.Hawkins on Jan 16, 2018

Views: 1,275 Votes: 0 Revisions: 8

Updated January 16, 2018

Overview

Stale data or disconnected/removed computers display in the Patch Manager reports. 

Environment

All Patch Manager versions

Cause

The stale data or disconnected computers were not purged from the WSUS inventory. 

Resolution

Purge the WSUS inventory. When you are finished, the information gathered in the Managed Computer Inventory and WSUS Inventory are cleared from the Patch Manager database.

This procedure will not impact Patch Manager or the Patch Manager nodes. This procedure only clears the inventory data attained by re-running the WSUS and Managed Computer Inventory procedures. 

  1. Log in to the Patch Manager Administrator Console as an administrator.
  2. In the navigation pane, expand Enterprise and select Update Services.
    select-update-services.png
  3. In the center pane, select your WSUS server.
  4. In the Actions pane, click Server Cleanup Wizard.
  5. In the WSUS Server Cleanup Options dialog box, select your cleanup options. 
    WSUS-cleanup-options.png
  6. Click OK.
    The task runs and clears out all selected records and files from the Patch Manager database.
  7. When prompted, click Close.
  8. Create new WSUS Inventory or Managed Computer Inventory tasks, replacing your previous tasks. Otherwise, your reports will not contain any data

See Schedule inventory tasks to populate empty reports for details about creating WSUS Inventory and Managed Computer Inventory tasks.

 

 

Last modified

Tags

Classifications

Public