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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Exception error when selecting your WSUS server in the Patch Manager Administrator Console

Exception error when selecting your WSUS server in the Patch Manager Administrator Console

Updated July 9, 2018


When you add a new WSUS server in the Patch Manager Administrator Console and select it at Enterprise > Update Serves, the following error is displayed: 

Key not valid for user in specified state.



  • All Patch Manager versions
  • Primary Application Server (PAS)
  • You are not using the default service account


The EminentWare certificate does not include permissions to use the targeted service account.


Warning: SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.

  1. Back up your registry. 
  2. Log in to the Patch Manager PAS.
  3. Open a Run box and execute:


  4. Click File > Add/Remove Snap-in.
  5. Under Available snap-ins, add Certificates to your Computer account.
  6. Delete the two EminentWare certificates from Trusted Root Certification Authorities, and click OK.
  7. Close the mmc.
  8. Open a Run box and execute:


  9. Navigate to:

    HKLM\Software\EminentWare\Data Grid Service

  10. Delete the DeviceID and CADeviceID keys, and save your changes.
  11. Open an admin Command Prompt and navigate to:

    C:\Program Files\SolarWinds\Patch Manager\server

  12. Run:

    setuphelper.exe /provisionserver /type primary

  13. Open the Patch Manager Administrator Console.
  14. In the navigation pane, expand Patch Manager System Configuration and select Security and User Management.
  15. In the Credentials tab, select your service account.
  16. In the Actions pane, click Change Password.
  17. Enter and save your account password. 
  18. In the navigation pane, select Patch Manager Servers
  19. In the Actions pane, click Patch Manager Server Wizard.
  20. Select the Edit option and complete the wizard.


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