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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > How to run Patch Manager Diagnostics and enable logging

How to run Patch Manager Diagnostics and enable logging

Table of contents

Overview

This article describes how to run the SolarWinds Patch Manager Full Diagnostics utility and enable logging.

Environment

Patch Manager 2.0 and later

Steps

How to enable Server Side Logging:

  1. In the navigation pane, click Patch Manager System Configuration.

    Patch-Manager-System-Configuration.png

  2. In the center pane, click Log Adjuster.

    log-adjuster.png

  3. In the Log Adjuster window, modify the Logging Level to Verbose, and click Apply.

    logging-level.png

    When the test is over, change the logging level back the previous value in order to save disk space on your server.

  4. Launch the problematic task and wait for it to run to completion/error.
  5. After the task is completed, launch the Patch Manager Diagnostic Tool from one of the following locations:
    • Start menu
    • C:\Program Files\SolarWinds\Patch Manager\Server\ServerDiagnostics.exe

    Patch Manager creates a zipped folder named SolarWindsDiagnostics.zip.

 

How to enable Client/Agent Side Logging:

WMI providers + Agent

  1. Enable WMI providers logging - this also works for agent
    1. run regedit, go to HKEY_LOCAL_MACHINE\SOFTWARE\EminentWare\Logging, add DWORD (key=value):
      1. Enable=1
      2. Options=1
      3. Logging=15 (maximum logging level)
  2. Enable agent logging through PaM console
    1. Go to Patch Manager System Configuration\Policy Editor
    2. Either create new policy and then assign it to desired scope or edit the default policy
    3. Edit 6 entries:
      1. Agent Logging
        1. Logging Enabled=1
        2. Logging Level=15
        3. Logging Options=1
      2. Worker Process
        1. Logging Enabled=1
        2. Logging Level=15
        3. Logging Options=1
  3. Agent logs are located in C:\ProgramData\Solarwinds\Logs\PM on PM Agent nodes

 

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