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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Exception error displays in Patch Manager when accessing any view

Exception error displays in Patch Manager when accessing any view

Updated September 10. 2018


The following error is displayed when accessing any view in the Patch Manager Console:

Source: Data Grid Server

Device: XXX

Details: update

Exception occurred at MM/DD/YYYY. The operation has timed out.

Any of following activities were completed prior to the issue:

  • Patch Manager was recently upgraded.
  • The WSUSContent folder was moved to another drive.
  • SQL Server was recently upgraded to 2016.

Patch Manager 2.1.2 to 2.1.4 includes the Patch Manager integration module.


The following error is also displayed in the Patch Manager Web Console. The Data Grid and WSUS services are running fine:

Error when executing task: Unable to get data.



  • Patch Manager 2.1.4 with WSUS and MSSQL installed on the same server
  • Patch Manager integration module
  • All McAfee AV versions


  1. Reboot the server.
  2. Disable the McAfee AV application temporarily for two to four hours.
  3. Run the Orion configuration wizard as an administrator and fix any permissions issues.
  4. Run the Patch Manager configuration wizard as an administrator.
  5. Migrate the WSUS (© 2017 Microsoft Corporation, available at, obtained on June 23, 2017.) content to a new volume.
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