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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Error when running the Patch Manager Configuration Wizard

Error when running the Patch Manager Configuration Wizard

Overview

When you run the Patch Manager Configuration Wizard, the following error displays: 

Error: < Exception while configuring Patch Manager component Patch manager services. Registering WMI provider failed. Incorrect function >

Additionally, the following error is recorded in the Install.log.txt file:

An exception occurred during the Install phase.

System.IO.DirectoryNotFoundException: Could not find a part of the path

 'C:\Windows\system32\WBEM\Framework\root\eminentware_datagridserver\EminentWare.DataGridServer.WMIProviders'.

Environment

  • Patch Manager 2.1.1 installed on the same server as NPM
  • NPM 11.5
  • NPM 12.0

Cause 

The Configuration Wizard cannot locate the WMI directory.

Resolution

Perform one of the following procedures:

  • Move the contents of C:\WIndows\system32\WBEM\Framework\root\eminentware_datagridserver\ from a working install of Patch Manager to this directory on the affected server. 
  • Remove Patch Manager from the Orion server and run a repair. After the repair is completed, install the Patch Manager Web Console on the Orion server. If you receive the same WMI error, perform the previous procedure.
 

 

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