Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Error when approving an update in Patch Manager

Error when approving an update in Patch Manager

Updated September 6, 2018


The following error is displayed when approving an update in Patch Manager:

Approval completed with errors.

Failed to configure. The specified item could not be found in the database.



Patch Manager 2.1.x


The wrong credentials are stored for the individual computer in the credential ring.


  1. Open the Patch Manager Administrator Console.
  2. Go to Patch Manager System Configuration > Security and User Manager.
  3. Click the Credentials tab.
  4. Add a credential for your server's built-in load administrator account.
    You can use the following format: 
  5. Click the Credentials Rings tab and open your user's assigned Credential Ring.
    The value will be <Default> unless you configured it differently.
  6. On the first page of the Credential Ring wizard, add the credential so it displays in the lower window pane.
  7. On the next page of the wizard, create a Computer Rule for your server and assign the .\Administrator account to be used when communicating with that server.
  8. Re-publish the update.


See Managing Patch Manager Users and Security for information about credentials and credential rings. 



Last modified