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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Error when accessing the Patch Manager server

Error when accessing the Patch Manager server

Updated March 7, 2018

Overview

When you access the Patch Manager server (or Primary Application Server) using the Patch Manager Administrator Console, the following error displays: 

The process cannot access the file 
'C:\users\username$\appdata\local\EminentWare\Templates\feeds\ewfeed.cab' 
because it is being used by another process...


The following error message may also display in the console:

Environment

All Patch Manager versions

Cause 

The anti-virus software is scanning a file, preventing the Patch Manager Administrator Console from accessing the server

Resolution

  1. Disable the anti-virus client on the server.
  2. Re-launch the Patch Manager Administrator Console.
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