Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Error 0x80248014 when patching client systems with Windows updates

Error 0x80248014 when patching client systems with Windows updates

Updated July 5, 2018


When you run Patch Manager and select the Use Microsoft Update online catalog when scanning option to patch your clients, several warnings are saved in Task History. If you used Update Scan and the Windows operating system downloads the selected updates, the following error message is displayed:

Download Object: Security Update for Windows Server 2012 R2 (KB2912390)
Status: Failed
Details: Download failed. the caller has requested some action on a service that is 
not known to the datastore Error Code: 0x80248014

This error message also displays in the console when you perform a Windows update with conflicting Local and Domain update policies in the GPO.


  • Patch Manager 2.1.5
  • All Microsoft Windows clients


  • Client system was not joined to the domain properly
  • Client system has a conflicting local/domain update policy
  • Software Distribution Folder is corrupt
  • Windows App store cache is corrupt


Make sure the Local and Domain update policies are identical on the targeted systems. If the policies are identical rename the Software Distribution folder and restart the Windows Update Agent (WUA) Service. 

See the following resources for details about error code 0x80248014:


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.



Last modified


This page has no custom tags.