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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Enable logging for PackageBoot

Enable logging for PackageBoot

Updated: June 18, 2018

Overview

This article describes how to enable logging on your managed clients.

Complete this procedure when requested by SolarWinds Support. Do not perform this procedure as part of your standard Patch Manager configurations.

Warning: SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.

Environment

All Patch Manager versions

Steps

Enable logging on a Patch Manager client

  1. Back up your system registry.
  2. Log in to the client computer as an administrator.
  3. Open Registry Editor.
    Click Start > Run > regedit.
  4. In the left pane, select Logging.
    On 32-bit systems, go to:
    HKEY_LOCAL_MACHINE > SOFTWARE > EminentWare
    On 64-bit systems, go to:
    HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > EminentWare
  5. In the Edit menu, select New > DWORD Value.
  6. Enter:
    Enable
  7. Repeat Steps 4 and 5 to create the following entries:
    • Level
    • Options
  8. In the right pane, select Enable.
  9. In the Edit menu, select Modify.
  10. In the Value data field, enter:
    1
  11. Click OK.
  12. Repeat Steps 7-10 for the following Name-Value pairs:
    • Level: 3
    • Options: 3
  13. After you enable logging, re-deploy the update to the client.
  14. Navigate to the following directory:
    ProgramData\Solarwinds\PM\Log\PackageBoot (for Patch Manager 2.1.x)
  15. Locate the following log file.
    packageboot.exe.xxxxxxxxxx.xxxx.xxxx.log
  16. Turn off logging by setting Enabled to 0 in Registry Editor.
  17. Close the Registry Editor.

Send the log file to SolarWinds Support

This process does not automatically notify Support when you upload files to the Secure File Exchange website. If you established email communication with Support about this issue, reply to the existing email thread to notify them that you have uploaded the files. Otherwise, place a similar comment in your case.

If the log file is 4 MB or smaller, email the file directly to your existing Support case or create a new case with Support.

If you established email communication with Support about this issue, please reply to the existing email thread.

If your file is larger than 4 MB, complete the following procedure:

  1. Go to SolarWinds Secure File Exchange.
  2. Click Secure Upload.
  3. In the Recipient Email field, enter:
    support@solarwinds.com
  4. Click Start.
  5. Complete the Secure Upload form, and then click Select files to send (Regular Upload).
  6. Click Choose File and select the file you want to upload.
  7. Click Open.
  8. Repeat this process for any additional files you want to send to Support.
  9. When you are finished, click Upload & Send.
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