Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Eminentware Data Grid Service using high CPU and memory

Eminentware Data Grid Service using high CPU and memory

Updated: September 28, 2017


When you install an Automation Server role on a WSUS server, the Eminentware Datagrid Service running on the server using high CPU and memory. 

The same issue has also been noticed on a Primary Application Server where UAC and Sophon AV are enabled in some cases.


  • 2.1 and above
  • WSUS
  • Multiple Automation Servers


  1. The Automation Server may not have been provisioned correctly. 
  2. PM was installed without disabling UAC and Sophos AV. Which was causing some buffer overflow and File lock events for certain EWDGS related DLL's


Solution 1:

Make sure the Automation Server role is provisioned correctly. See Re-provision an Automation Server for details. 


Solution 2 (On PAS):

  1. On the Primary Application Server, disable Sophos AV and UAC controls
  2. Reboot
  3. Repair PM via Add/Remove programs
  4. Run the Patch manager configuration wizard
  5. Enable back Sophos and UAC and reboot the server if required


Last modified