Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Email notifications are not received when a scheduled task is completed

Email notifications are not received when a scheduled task is completed

Updated November 15, 2017


When you create or modify a scheduled task in Patch Manager, the following error message displays:

It appears that Email has not been configured and tested. Please go to Administration and Reporting > General Settings, Email Configuration, and test your configuration.

Additionally, Patch Manager does not notify you by email when a scheduled task is completed, even though your mail configuration settings are set correctly.


When these issues occur, the following error is logged in the Task Details tab:

Failed to send task completion notification email. Reason: Failed to send email notification for Task Completion Notification Email - Report Now for 1 computers created at 16/01/2017 13:20:56. Reason: ChilkatLog: SendEmail: DllDate: Dec 12 2012 UnlockPrefix: EMINENTWARMAILQ Username: LNPATCH1:ewdgssvc-45587 Architecture: Little Endian; 64-bit Language: .NET 4.0 / x64 VerboseLogging: 0 recipients: TO: totalCount: 1 --recipients renderToMime: createEmailForSending: xSigningAlg: sha1 Auto-generating Message-ID --createEmailForSending renderToMime: Elapsed time: 0 millisec --renderToMime SmtpConnect: SmtpHost: SmtpPort: 25 SmtpUsername: SmtpSsl: 0 StartTLS: 0 No connection, need new SMTP connection. No SMTP login provided. No SMTP password provided. Skipping SMTP authentication because no login/password provided. checkForExistingConnection: Elapsed time: 0 millisec SMTP_Connect: Connecting to SMTP server :25 smtp_host: smtp_port: 25 smtp_user: NULL auth-method: NONE ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. Cannot connect, hostname is zero length Failed to connect to SMTP server. --SMTP_Connect checkOrMakeSmtpConnection: Elapsed time: 0 millisec --SmtpConnect Failed. --SendEmail --ChilkatLog


Patch Manager 2.1.x


An Email Configuration setting is not configured correctly.


  1. Log in to Patch Manager as an administrator.
  2. In the navigation pane, expand Patch Manager Servers > Application Servers.
  3. Select the primary application server in the top center pane. 
  4. Click the Application Server Settings tab.
  5. Verify that each Email Configuration setting in the bottom center pane is configured correctly. 


Last modified