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Home > Success Center > Patch Manager > Patch Manager - Knowledgebase Articles > Catalogs synchronize successfully but new packages are not added

Catalogs synchronize successfully but new packages are not added

Updated: October 25, 2017

Overview

In the Patch Manager Admin Console, Software Publishing successfully synchronizes a catalog, but new packages are not added to Patch Manager.

Environment

  • All Patch Manager versions

Cause 

Corruption in the Patch Manager Application Server Settings for Catalog Settings and Subscription.

Resolution

  1. Log in to the Patch Manager Admin Console. 
  2. In the navigation menu, expand Patch Manager System Configuration > Patch Manager Servers and select Application Servers.
  3. Select the Primary Application Server in the center pane.
  4. Click the Application Server Settings tab.
  5. Click the sort icon and select Patch Manager Update.
  6. Double-click Catalogs Settings
  7. In the Catalog Settings dialog box, delete the content and then click OK. 
  8. Double-click Subscription.
  9. In the Subscription dialog box, delete the content and then click OK. 
  10. Close the Patch Manager Console.
  11. Restart the EminentWare Data Grid Server Service.
  12. Open the Patch Manager Admin Console.
  13. Expand Administration and Reporting and select Software Publishing.
  14. In the Actions pane, click Patch Manager Configuration Wizard.
  15. Complete the steps in the Third Party Updates Configuration Wizard.
    The catalogs synchronize and contain the missing updates should be visible. 
    If for some reason the catalogs do not update, manually update the catalogs.
 

 

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