"Key not valid for use in specified state" exception error when viewing your WSUS server under Update Services

Overview

You receive the following error message when adding a new WSUS server and clicking on it under Update Services:

Key not valid for user in specified state.

Environment

• All Patch Manager versions
• You are receiving this error in your PAS
• You are not using the default service account

Cause 

The issued EminentWare certificates does not have the permission to use the service account provided.

Resolution

1. Open mmc from Start > Run.
2. Go to File > Add/Remove Snap-in and add Certificates for your Computer account.
3. Delete the two EminentWare ceriifcates from Trusted Root Certification Authorities.
4. Open regedit from Start > Run and browse to HKLM\Software\EminentWare\Data Grid Service.
5. Delete the DeviceID and CADeviceID keys.
6. Open an admin Command Prompt and go to C:\Program Files\SolarWinds\Patch Manager\server and run: setuphelper.exe /provisionserver /type primary
7. Open your Patch Manager Console and go to Patch Manager System Configuration > Security and User Management.
8. Choose your service account in the Credentials tab, click Change Password, and enter that account's password.
9. Go to Patch Manager System Configuration > Patch Manager Servers and click Patch Manager Server Wizard in the Actions area.
10. Choose the Edit option and complete the wizard.