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Home > Success Center > Patch Manager > "Key not valid for use in specified state" exception error when viewing your WSUS server under Update Services

"Key not valid for use in specified state" exception error when viewing your WSUS server under Update Services

Updated February 9, 2017

Overview

You receive the following error message when adding a new WSUS server and clicking on it under Update Services:

Key not valid for user in specified state.

 

 

Environment

  • All Patch Manager versions
  • You are receiving this error in your PAS
  • You are not using the default service account

Cause 

The issued EminentWare certificates does not have the permission to use the service account provided.

Resolution

  1. Open mmc from Start > Run.
  2. Go to File > Add/Remove Snap-in and add Certificates for your Computer account.
  3. Delete the two EminentWare ceriifcates from Trusted Root Certification Authorities.
  4. Open regedit from Start > Run and browse to HKLM\Software\EminentWare\Data Grid Service.
  5. Delete the DeviceID and CADeviceID keys.
  6. Open an admin Command Prompt and go to C:\Program Files\SolarWinds\Patch Manager\server and run: setuphelper.exe /provisionserver /type primary
  7. Open your Patch Manager Console and go to Patch Manager System Configuration > Security and User Management.
  8. Choose your service account in the Credentials tab, click Change Password, and enter that account's password.
  9. Go to Patch Manager System Configuration > Patch Manager Servers and click Patch Manager Server Wizard in the Actions area.
  10. Choose the Edit option and complete the wizard.

 

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