Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Patch Manager > Exception occurred. The operation has timed out

Exception occurred. The operation has timed out

Updated June 23, 2017


The following error is displayed when accessing any view in the Patch Manager Console:

Source: Data Grid Server

Device: XXX

Details: update

Exception occurred at MM/DD/YYYY. The operation has timed out.

Any of following activities were done prior to the issue:

  • Patch Manager was recently upgraded.
  • The WSUSContent folder was moved to another drive.
  • SQL Server was recently upgraded to 2016.

Note: Patch Manager 2.1.2 to 2.1.4 includes the Patch Manager integration module.


The following error is also displayed in the Patch Manager Web Console. The Data Grid and WSUS services are running fine:

Error when executing task: Unable to get data.


  • Patch Manager 2.1.4 with WSUS and MSSQL installed on the same server
  • Patch Manager integration module
  • All McAfee AV versions


  1. Reboot the server.
  2. Disable the McAfee AV application temporarily for two to four hours.
  3. Run the Orion configuration wizard as an administrator and fix any permissions issues.
  4. Run the Patch Manager configuration wizard as an administrator.
  5. Migrate the WSUS (© 2017 Microsoft Corporation, available at, obtained on June 23, 2017.) content to a new volume.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


Last modified
21:45, 22 Jun 2017