Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Patch Manager > Error when running the Patch Manager Configuration Wizard

Error when running the Patch Manager Configuration Wizard

Overview

When you run the Patch Manager Configuration Wizard, the following error displays: 

Error: < Exception while configuring Patch Manager component Patch manager services. Registering WMI provider failed. Incorrect function >

Additionally, the following error is recorded in the Install.log.txt file:

An exception occurred during the Install phase.

System.IO.DirectoryNotFoundException: Could not find a part of the path

 'C:\Windows\system32\WBEM\Framework\root\eminentware_datagridserver\EminentWare.DataGridServer.WMIProviders'.

Environment

  • Patch Manager 2.1.1 installed on the same server as NPM
  • NPM 11.5
  • NPM 12.0

Cause 

The Configuration Wizard cannot locate the WMI directory.

Resolution

Perform one of the following procedures:

  • Move the contents of C:\WIndows\system32\WBEM\Framework\root\eminentware_datagridserver\ from a working install of Patch Manager to this directory on the affected server. 
  • Remove Patch Manager from the Orion server and run a repair. After the repair is completed, install the Patch Manager Web Console on the Orion server. If you receive the same WMI error, perform the previous procedure.
 

 

Last modified

Tags

Classifications

Public