Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Patch Manager > Error displays after upgrading Patch Manager

Error displays after upgrading Patch Manager


After you upgrade Patch Manager and run the Patch Manager Admin Console, the following error displays in the console:

ewException caught: [Communication failure. The RPC server is unavailable. Destails:dgsrpcinterface::executeportaloperation() failed.], File: EminentWare.Core.Client.RPC.cpp, Line: 483


Patch Manager


Determine if the error occurs while running a task or launching the Patch Manager Admin Console.

Error displays while running a task

  1. Log in to the Patch Manager Admin Console as an administrator. 
  2. Expand Patch Manager System Configuration > Patch Manager Servers and select Application Servers.
  3. Select the application server role assigned as the Primary Application Server. 
  4. Click the Patch Manager Server Wizard in the Actions pane.
  5. Select Edit an existing Patch Manager Server's configuration settings and click Next.
  6. Select the Primary Application Server from the Server Name drop-down menu and click Next.
  7. Make sure the Include this Patch Manager server in the default round-robin pool check box is selected, and click Next.
  8. Click Finish.
  9. Repeat the task again that generated the error.

Error displays when launching the Patch Manager Admin Console

  1. Download a copy of Patch Manager from the Customer Portal. 
  2. Extract and run the installer on the Patch Manager server.
  3. Select and run the option to repair Patch Manager. 
    The installer reviews and repairs your current configuration. No user intervention is required. 
  4. Click Next through the Repair and complete the repair.
  5. When completed, open the Patch Manager Admin Console and ensure the error does not display in the console.
Last modified