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Enable logging for Patch Manager Primary Application Server (PAS)

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Created by Interspire Import, last modified by Abdul.Aziz on Apr 09, 2018

Views: 1,368 Votes: 1 Revisions: 12

Overview

Complete the one of the following procedures to enable logging on your Patch Manager Primary Application Server (PAS). Generally, only complete this procedure upon SolarWinds Support's request.

Environment

All Patch Manager versions

Steps

To enable logging on your Patch Manager PAS (2.0 and later):

  1. Open your Patch Manager console.
  2. Select Patch Manager System Configuration.
  3. In the middle pane, click Log Adjuster.
  4. Select the logging level suggested by SolarWinds Support, and click Apply.
  5. Reproduce the error you are troubleshooting. For example, retry the step that caused the error.

 

Important: After you have reproduced the error, turn off logging by setting Logging back to None.

 

To enable logging on your Patch Manager PAS (v1.85 and below):

  1. Open your Patch Manager/EminentWare console.
  2. Expand EminentWare System Configuration, and then select EminentWare Servers.
  3. Select your PAS in the middle pane.
  4. Click the Automation Server Settings tab on the bottom middle pane.
  5. Set Logging Output to 3.
  6. Set Logging to Enabled.
  7. Reproduce the error you are troubleshooting. For example, retry the step that caused the error.

 

Important: After you have reproduced the error, turn off logging by setting Logging back to Disabled.

 

Log File location for PM 2.1

C:\ProgramData\Solarwinds\PM\Log  (you may need to show hidden files and folders in the Folder Options to see the ProgramData directory)

Zip the log folder and send to Support as per below steps:

 

  1. If Zipped Log files are 10 MB or smaller, email them directly to your existing Support case or create a new case with Support.
    Note: If you have already established email communication with Support about this issue, please reply to the existing email thread and attach the log files.
  2. If Zipped Log files are greater than 10 MB, complete the following procedure:
    1. Navigate to solarwinds.leapfile.com.
    2. Click Secure Upload.
    3. Enter support@solarwinds.net in the Recipient Email field.
    4. Click Start.
    5. Complete the Secure Upload form, and then click Select files to send (Regular Upload).
    6. Click Choose File, and then select the files you want to upload.
    7. Click Open.
    8. Repeat this process for all of the files you want to send to Support.
    9. If you have finished selecting files, click Upload & Send.

Note: This process does not automatically notify Support when you upload files to the Secure File Exchange website. If you have already established email communication with Support about this issue, please reply to the existing email thread to notify them that you have uploaded the files. Otherwise, place a similar comment in your case.

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