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Home > Success Center > Patch Manager > Email notifications are not received when a scheduled task is completed

Email notifications are not received when a scheduled task is completed

Updated November 15, 2017

Overview

When you create or modify scheduled task in Patch Manager, the following error message displays:

It appears that Email has not been configured and tested. Please go to Administration and Reporting > General Settings, Email Configuration, and test your configuration.
 

Additionally, Patch Manager does not notify you by email when a scheduled task is completed, even though your mail configuration settings are set correctly.

 

When these issues occur, the following error is logged in the Task Details tab:

Failed to send task completion notification email. Reason: Failed to send email notification for Task Completion Notification Email - Report Now for 1 computers created at 16/01/2017 13:20:56. Reason: ChilkatLog: SendEmail: DllDate: Dec 12 2012 UnlockPrefix: EMINENTWARMAILQ Username: LNPATCH1:ewdgssvc-45587 Architecture: Little Endian; 64-bit Language: .NET 4.0 / x64 VerboseLogging: 0 recipients: TO: xyz@domain.com totalCount: 1 --recipients renderToMime: createEmailForSending: xSigningAlg: sha1 Auto-generating Message-ID --createEmailForSending renderToMime: Elapsed time: 0 millisec --renderToMime SmtpConnect: SmtpHost: SmtpPort: 25 SmtpUsername: SmtpSsl: 0 StartTLS: 0 No connection, need new SMTP connection. No SMTP login provided. No SMTP password provided. Skipping SMTP authentication because no login/password provided. checkForExistingConnection: Elapsed time: 0 millisec SMTP_Connect: Connecting to SMTP server :25 smtp_host: smtp_port: 25 smtp_user: NULL auth-method: NONE ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. Cannot connect, hostname is zero length Failed to connect to SMTP server. --SMTP_Connect checkOrMakeSmtpConnection: Elapsed time: 0 millisec --SmtpConnect Failed. --SendEmail --ChilkatLog

Environment

Patch Manager 2.1.x

Cause 

An Email Configuration setting is not configured correctly.

Resolution

  1. Log in to Patch Manager as an administrator.
  2. In the navigation pane, expand Patch Manager Servers > Application Servers.
  3. Select the primary application server in the top center pane. 
  4. Click the Application Server Settings tab.
  5. Verify that each Email Configuration setting in the bottom center pane is configured correctly. 

 

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