Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Patch Manager > EWDGS service does not start - Error 1069: User login failure

EWDGS service does not start - Error 1069: User login failure

Created by Brandon Painter, last modified by Rodim Suarez on Mar 08, 2017

Views: 475 Votes: 1 Revisions: 5


If you are receiving the Error 1069: User logon failure message, then you need to make sure that the credentials running the service are typed in properly.


All Patch Manager versions


User logon information is failing.


  1. If you are using the default ewdgsvc-xxx account, then you will need to go to Local Users and Groups and set a password for the account.
  2. Once you have the password set you will need to go to the Eminentware Data Grid Service and go to Properties, Logon and rekey the password.
  3. Reset the MEKey and MPKey.
  4. Start the service.


Last modified