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Download of Patch Manager of package fails. An error message similar to the following appears:
The operation has timed out.
Patch Manager 2.0
The timeout is related to a proxy setting issue.
Verify that the Package Download Proxy settings are in place.
Note: Package download proxy settings are different to the catalog download proxy settings.
Steps for configuring the proxy settings:
If the issue still persists, collect logs for further investigation.
Set up packet capturing so that we also have packet capture logs.
For the Patch Manager debug logs, see Enable logging for Patch Manager Primary Application Server (PAS). Set the Logging to Verbose, then recreate the issue twice.
Then contact the SolarWinds Technical Support Team with all the logs.