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Home > Success Center > Orion Platform > Unable to collect diagnostics because the SolarWinds Diagnostics collector is hung on Database Table Schema

Unable to collect diagnostics because the SolarWinds Diagnostics collector is hung on Database Table Schema

Updated July 25, 2018

Overview

You are unable to collect diagnostics because the SolarWinds Diagnostics collector is hung on Database Table Schema. It has been running for 24 hours.

Environment

  • Orion Platform, all versions

Cause 

Unknown

Resolution

Collect the diagnostics without the Database Table Schema. To do this:

  1. In the SolarWinds Diagnostics collector, expand Advanced Data Collection Options.

    expand.PNG

  2. Expand Orion Diagnostics.
  3. Deselect Database Table Schema.

    untick.PNG

  4. Click Start and Save Diagnostics.

 

 

 

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