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Home > Success Center > Orion Platform > SAM objects in Orion Maps are unknown or grayed out

SAM objects in Orion Maps are unknown or grayed out

Updated May 30, 2018

Overview

In some cases, Orion Maps show SAM Orion.APM.GenericApplication objects with a status of Unknown. The object is grayed out or there is an unexpected error. This occurs only with SAM components.

 

maps 1.PNG

Maps 2.PNG

Environment

  • NPM 12.2
  • SAM 6.5 or SAM 6.6
  • Core 2017.3

Cause 

Orion Maps was a new feature released with Core 2017.3 and EOC 2.0.

It's possible that this happened because some computers had an older version of Network Atlas in use. 

The SAM plugin has a mechanism to translate IDs to new format (with siteID |0 ).

Resolution

To fix this issue, you can do either of the following:

  • Recreate the map with objects using an up-to-date Network Atlas tool.
  • Manually fix the maps by changing the IDs of the affected objects, as described below.

 

To change the obect ID:

  1. Go to the Network Atlas cache folder. By default, it is:
    c:\Users\USERNAME\AppData\Roaming\SolarWinds\NetworkAtlas\Maps\Orion\localhost\
  2. Open the files in a text editor such as Notepad, and add |0 to any IDs. For example:
    • OriginalOrion.APM.GenericApplication: 1xxx#
    • UpdatedOrion.APM.GenericApplication: 1xxx|0#
  3. Save the files.
  4. In Network Atlas, make some small change so the maps appear edited and will be saved to the database. 


Incorrect example:

comment: "NetObjects=: 0#,Orion.Nodes: 16|0#,Orion.APM.GenericApplication: 0#"
SWNetObjectNID: "Orion.APM.GenericApplication: 2|0#"
 
Correct example:
comment: "NetObjects=: 0#,Orion.Nodes: 16|0#,Orion.APM.GenericApplication: 0#"
SWNetObjectNID: "Orion.APM.GenericApplication: 2|0#"

 

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