Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Orion Platform > Resolve installing incompatible product versions

Resolve installing incompatible product versions

Updated November 11, 2017

 

Overview

When the SolarWinds Orion installer cannot calculate an install path for the products you want to either upgrade or install, an error about incompatible products is displayed. The error can occur on the main polling engine or on an additional polling engine.

Environment

  • All Orion Platform products and versions

Resolution

  1. Uninstall the incompatible product on the polling engine with the issue.
  2. Follow the instructions to install compatible versions.
  3. Use the SolarWinds Product Upgrade Advisor to calculate an upgrade path manually.

 

Related links:

 

 

Last modified

Tags

Classifications

Public