Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Orion Platform > Orion services crash with out of memory exception error

Orion services crash with out of memory exception error

Created by Chris Klinedinst, last modified by Rodim Suarez on Jul 24, 2017

Views: 111 Votes: 0 Revisions: 7

Updated July 24, 2017

Overview

Orion services regularly crash and the following error is found in the application event log:

Application: SolarWinds.DataProcessor.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OutOfMemoryException
Stack:
   at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr)
   at System.Net.ListenerAsyncResult.IOCompleted(System.Net.ListenerAsyncResult, UInt32, UInt32)
   at System.Net.ListenerAsyncResult.WaitCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

Environment

All Orion Platform versions

Cause 

A memory fragmentation occurs in the services due to a large dataset.

Resolution

Perform the following steps to enable faster memory cleaning:

  1. Back up the Config file for the affected service.
  2. Edit the Config file and add the <gcServer enabled="true"/> line in the runtime section:
    <runtime>
    <enforceFIPSPolicy enabled="false"/
    <gcServer enabled="true"/>
    </runtime>
  3. Save the file and restart the services.

 

Last modified
18:54, 23 Jul 2017

Tags

Classifications

Public