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Home > Success Center > Orion Platform > Orion Web Console Windows account automatic login still not working after enabling it

Orion Web Console Windows account automatic login still not working after enabling it

Updated September 18, 2017

Overview

After following the Orion Platform administrator guide section on enabling automatic login for users,

 

https://support.solarwinds.com/Success_Center/Orion_Platform/Orion_Documentation/Orion_Platform_Administrator_Guide/Manage_Orion_Web_Console_user_accounts/Log_in_with_Windows_pass-through_security

 

You find that some users are not able to login and sometimes the Orion Web Console will redirect back to the login page.

 

                   

Environment

  • Orion Platform products, all versions

 

Cause 

 

Forms authentication is causing a conflict.

Resolution

  1. Disable forms authentication for your Orion website.


     
  2. Open IIS Manager and navigate to the SolarWinds NetPerfMon website

  3. Double click on Authentication

  4. Disable Forms Authentication.

  5. Open a command prompt (CMD) as an administrator.

  6. Type IISRESET

  7. Press Enter.

  8. Open your IE browser, clear the cookies and cache under Internet Options.

  9. Open IE again and put the SolarWinds URL to some view.

  10. Automatic login should now be working.
     

 

 

 

 

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