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Orion Platform 2017.3 Hotfix 4

Created by Magdalena.Markova, last modified by Caroline Juszczak on Feb 06, 2018

Views: 1,711 Votes: 2 Revisions: 17

Updated: January 30, 2018

New Feature

The SolarWinds Orion Installer can now be used to install or upgrade scalability engines:

  • Additional Polling Engines
  • Additional Web Servers
  • High Availability servers

You no longer need to run a separate installer to install or upgrade scalability engines.

Issues

SolarWinds Orion Platform 2017.3 Hotfix 4 addresses the following issues:

  • Issues with 'States' in ServiceNow integration 
  • Cross-site scripting vulnerability - Create External Website
  • A custom property does not display on a Network Atlas map in the Orion Web Console
  • Updated out-of-the-box web-based report "Down Nodes"
  • NTA reports are not showing data for multiple columns when Federation is enabled
  • Orion is no longer dependent upon SQL File Groups
  • X User Interface (XUI) caused browser to crash in Network Operations Center (NOC) View Mode

 

The hotfix is cumulative with SolarWinds Orion Platform 2017.3 Hotfix 1, Orion Platform 2017.3 Hotfix 2, and Orion Platform 2017.3 Hotfix 3 that include the following updates:

SolarWinds Orion Platform 2017.3 Hotfix 3 issues

SolarWinds Orion Platform 2017.3 Hotfix 3 addresses the following issues:

  • DPI / QoE overloads SQL database by queries

  • When agent deployment fails because VC++ runtime requires repair, the repair does not run automatically

  • Alerting: macro parsing issues

  • Cloud widgets not available in the Orion Web Console

  • NetFlow query failing in PerfStack

  • No default metrics for Azure VM in PerfStack

  • Load Average metrics not available in the default PerfStack template

  • Perfstack charts don't match associated statistics

  • User-defined dependencies are immediately auto-managed

  • In Diagnostics, the case ID field displays NetSuite ID, not the required SalesForce ID

  • The Manage Entities page shows a server error

 

The hotfix is cumulative with SolarWinds Orion Platform 2017.3 Hotfix 1 and Orion Platform 2017.3 Hotfix 2 that include the following updates:

SolarWinds Orion Platform 2017.3 Hotfix 2 issues

SolarWinds Orion Platform 2017.3 Hotfix 2 addresses the following issues:

  • Cannot resize columns in views to less than 390 px.
  • Mandatory custom properties are not enforced on multiple object types, such as nodes, volumes, groups, alerts, and reports.
  • Cannot monitor volume mount points on WMI nodes.
  • Configuration Wizard does not complete if your SQL user password contains special symbols.
  • When Real-Time metrics are collected in PerfStack™, the charts do not visibly update if the polled data takes longer to send than the polling interval.
  • Web user settings are deleted when the user authenticates through an AD group membership.

 

The hotfix is cumulative with SolarWinds Orion Platform 2017.3 Hotfix 1 that includes the following updates:

SolarWinds Orion Platform 2017.3 Hotfix 1 issues

SolarWinds Orion Platform 2017.3 Hotfix 1 includes the following security updates:

  • Close potential XSS vulnerabilities in the Group Description field, Last_XX_Events resource, Events page, and error page.
  • Address CVE-2017-9539.
  • Address CVE-2017-9537.
  • Address CVE-2017-9538.
  • Remove generic errors that may expose the physical server path.
  • Generate certificates for both servers and clients.
  • Log debug or warning messages when “Client usage” is not chosen in the selected certificate.

 

SolarWinds Orion Platform 2017.3 Hotfix 1 addresses the following issues:

  • Password fields allowed auto-complete.

  • The Manage Alerts page displays $ signs instead of variables.
  • Node limitations are applied incorrectly on tertiary-level hosted entities, such as application components, in container members.
  • Account limitations to display no objects are not correctly applied when viewing hosted entities in container members.
  • Borders around popups in bar graphs are bigger than the popup in Chrome.
  • Cannot add more than one variable in the mail recipients section in the Send an Email/Page alert action.
  • The bundled SNMP Walk tool is an earlier version.
  • Installations behind proxy servers may not be able to connect to Leapfile to upload diagnostic files.
  • Ok, got it dialog does not dismiss correctly.
  • NOC mode for ASA Node Details page does not load in a timely fashion.
  • ASA-related charts do not load in the Node Details’ subviews.
  • Orion Platform does not support later versions of DPAIM.
  • Toolset menus do not display in the correct area.
  • The Orion Web Console is unresponsive when hovering over Toolset buttons in the management resource.
  • The Orion Web Console does not display the top menu and shows errors on other pages when client certificate authentication is enabled in IIS.

Environment

Apply this hotfix if you run any of the following SolarWinds products: 

  • NPM 12.2
  • NCM 7.7
  • SRM 6.4
  • Patch Manager 2.1.4
  • VNQM 4.4.1
  • VMAN/VIM 8.0
  • IPAM 4.5.2
  • NTA 4.2.3
  • UDT 3.3
  • EOC 2.0
  • Toolset 11.0.6
  • SAM 6.5 
  • SAM 6.6 RC

 

Notes

  • This hotfix requires SolarWinds Orion Platform 2017.3.
  • This hotfix must be installed on the main polling engine, on any additional polling engines or web servers, and High Availability servers.
  • This hotfix addresses the issues for all SolarWinds Orion Platform products. 
  • If ALL of the following conditions are met, install this hotfix on your main server, download the Scalability Engines Installer from your main server (Settings > All Settings > Polling Engines), and use the downloaded Scalability Engines Installer to upgrade your APE, AWS, or HA server:
    • You run SAM 6.4 on SolarWinds Orion Platform 2017.3
    • The installer you used includes RC3 in the file name, for example, NCM-7.7-RC3.exe.
    • You use APE, AWS, or HA servers

Installation

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Log in to the Customer Portal and download the installer:
    • To install the hotfix on an Orion server with Internet access, download Orion Network Performance Monitor (NPM) for Online Installation (your license tier).The Orion Installer downloads and installs the hotfix for you.

    • To install the hotfix in an offline environment, download the Hotfix Bundle for Products with Orion 2017.3.

  3. Run the installation file, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Install the Hotfix with SolarWinds HA

Use these instructions to install the hotfix with SolarWinds HA.

The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstallation

You may need to run the Configuration wizard manually after uninstalling the hotfix.

 

SAM 6.5 requires Orion Platform 2017.3 Hotfix 2 or later. If you uninstall this hotfix, SAM 6.5 will stop working. To continue using SAM 6.5, install a version of Orion Platform 2017.3 Hotfix 2 or later.

 

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for SolarWinds Orion Core Services (HotFix4)", click Uninstall, and complete the uninstallation wizard.
  5. Select "Update for SolarWinds Information Service (HotFix4)", click Uninstall, and complete the uninstallation wizard.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

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