Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Orion Platform > Orion Documentation > Orion Platform Administrator Guide > View agent connections and status update agents or manage agents > Change the agent port to match the open port on the Orion server

Change the agent port to match the open port on the Orion server

Created by Caroline Juszczak, last modified by Magdalena.Markova on Sep 14, 2017

Views: 48 Votes: 0 Revisions: 6

Updated: September 13, 2017

This only applies to agents in agent-initiated communication mode.

Agents connect to port 17778 on the Orion server or Additional Polling Engine by default. You must change the messaging port on the Orion server or Additional Polling Engine AND on each agent in agent-initiated communication mode.

Manually change the port on the Orion server or Additional Polling Engine

  1. On the Orion server or Additional Polling Engine, edit the following configuration file using a text editor:

    C:\Program Files (x86)\SolarWinds\Orion\AgentManagement\SolarWinds.AgentManagement.ServiceCore.dll.config

  2. Change the port number on the following line:

    <agentManagementServiceConfiguration messagingPort="17778" />

  3. Save the file.
  4. Restart the SolarWinds Orion Module Engine service.
  5. Ensure your firewall rules are updated to allow communication through the new port.
  • If you installed the agent manually, you can change the port number during installation through the wizard in the web console.
  • If you deployed the agent from the server, the port number is set automatically.
  • If you used the MST file for mass deployment, you must download a new MST file from the server after you change the port number.

Update the port on agents deployed on Windows

  1. Log in to the computer with the deployed agent.
  2. Open Orion Agent Settings in the Control Panel.
  3. Enter a new port number, and click OK.

The agents direct communications with the server to the new port number.

Update the port on agents deployed on Linux-based devices

  1. Log on to the device with the agent installed on it. You may need to su to an account with root-level privileges.
  2. In the terminal, type service swiagentd init.
  3. Choose option 3 and enter the new port number.
  4. Enter 7 to save your changes.

The agents direct communications with the server to the new port number.

 
Last modified
07:18, 14 Sep 2017

Tags

Classifications

Public