Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Orion Platform > Orion Documentation > Orion Platform Administrator Guide > Available alert actions > Alert action: manually set a custom status

Alert action: manually set a custom status

Table of contents
No headers
Created by Caroline Juszczak, last modified by Magdalena.Markova on Jan 03, 2017

Views: 31 Votes: 0 Revisions: 5

Updated: 12-1-2016

Setting a custom status can be useful if you want to change the status of a familiar node, but does not affect actual, polled values. For example, if the custom status is set to Up, but the server is down or unresponsive, packet loss continues to be 100%. Alerts based on the status do not trigger in this instance, but alerts based on a polled value, such as packet loss, do trigger.

When the status is set with an alert, the status does not update to the actual, polled status. The status must be switched manually to a different status or configured to use the polled status. Change the status to use the polled status from the node details page or create a reset action to set the status to use the polled status.

  1. When editing or adding an alert, click Add Action in the Trigger or Reset Action section of the Alert Wizard.

  2. Select the Set Custom Status option, then click Configure Action.
  3. Under Change Object Status Manually:
    1. Select Change to a specific status if you are creating a trigger action, and choose a status.
    2. Select Use polled status if you are creating a reset action.
    3. Choose the nodes you want to set the status.
  4. Schedule the action by selecting Time of Day > Use special Time of Day schedule for this action. This schedule only applies to the alert action you are editing.

    This is often used to prevent an action from occurring during specific windows.

  5. Select how frequently this action occurs for each triggered alert in Execution Settings.

  6. Click Add Action.

The action is added to the trigger or reset action list, and you can test the action using the Simulate button. When the trigger or reset conditions of the alert are met, the status for the object changes.

 
Last modified
05:21, 3 Jan 2017

Tags

Classifications

Public