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Home > Success Center > Orion Platform > Orion Documentation > Orion Platform 2018.2 Hotfix 1

Orion Platform 2018.2 Hotfix 1

Created by Magdalena.Markova, last modified by Magdalena.Markova on May 31, 2018

Views: 1,371 Votes: 0 Revisions: 16

Updated: May 31, 2018

Issues

SolarWinds Orion Platform 2018.2 Hotfix 1 addresses the following issue:

  • Response Time & Packet Loss,  CPU Load & Memory Utilization radial gauge charts disappear when DPA Integration is enabled

Environment

Apply this hotfix if you run any of the following SolarWinds products:

  • Orion Platform 2018.2 products with enabled DPA integration

 

Notes

  • This hotfix requires SolarWinds Orion Platform 2018.2.
  • This hotfix must be installed on the main polling engine, on any additional polling engines or web servers, and High Availability servers.
  • This hotfix addresses the issue for SolarWinds Orion Platform. 

Installation

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Log in to the Customer Portal and download the installer:
    • To install the hotfix on an Orion server with Internet access, download Orion Network Performance Monitor (NPM) for Online Installation (your license tier).The Orion Installer downloads and installs the hotfix for you.

    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2018.2.

  3. Run the installation file, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Install the Hotfix with SolarWinds HA

Use these instructions to install the hotfix with SolarWinds HA.

The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstallation

If you are uninstalling the Orion Platform 2018.2 Hotfix 1 and have also installed the following hotfixes, you must uninstall all of them:

  • NPM 12.3 Hotfix 1
  • SAM 6.6.1 Hotfix 1
  • VIM 8.2.1 Hotfix 1
  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for SolarWinds Orion Core Services v2018.2.5220.4572 (HotFix1)", click Uninstall, and complete the uninstallation wizard.
  5. After uninstalling the hotfix, run the Configuration wizard manually.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

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