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Home > Success Center > Orion Platform > Orion Documentation > Corrupted license store

Corrupted license store

Updated: September 13, 2017

Overview

The following error is displayed when you access the License Manager in the Orion Web Console:

License Server Error. The License Store is Corrupted. 

Environment

  • Orion Platform products with Orion Platform 2017.3 and later, such as NPM 12.2 and later

Cause

The license store got into the invalid state, it is inaccessible and cannot provide license leases. Possible reasons:

  • Unauthorized data manipulation within the database.
  • Replacing the Main polling engine server with new hardware.
  • Unexpected data inconsistencies within the store.
  • High Availability switchover/failover to the standby main polling engine, which wasn't previously correctly registered to the license store (indicated by WARN message in the Configuration Wizard)

Resolution

Before you begin:

  • If your main polling engine is a member of a High Availability pool, disable the main polling engine pool.
  • Shut down the Orion Module Engine Service.
  • If possible, deactivate your licenses with the License Manager.

 

Reset the license store:

  1. In the command line shell (cmd.exe) on your active main polling engine, navigate to Licensing folder in the Orion installation folder.
    By default, the folder is located in c:\Program Files (x86)\SolarWinds\Orion\Licensing\).
  2. From the Licensing folder, execute the migration.exe /ExpireAll command, and follow the on-screen instructions.
  3. Start the Orion Module Engine on the main polling engine, wait a few minutes to load fully, and confirm the License Manager can be loaded and displays the Expired evaluation licenses of the installed products.
  4. If you use the High Availability to protect the main polling engine, log in to the standby server.
  5. Ond the standby server, run the command line and navigate to the licensing subfolder.
  6. In the Licensing folder, run migration.exe /migrate. This registers the machine as a potential license store substitution.
  7. Activate all the Commercial licenses you deactivated previously. If you weren't able to deactivate them, please contact SolarWinds Customer Service to recover the licenses for reuse.
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