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Home > Success Center > Orion Platform > Configuration Wizard on APE failed with error No valid connection information received for a service

Configuration Wizard on APE failed with error No valid connection information received for a service

Updated February 25, 2019

Overview

You may find an additional polling engine(APE) is failing during the Configuration Wizard with the following error in C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log:

Connection to SolarWinds® BusinessLayer Service did not succeed.
Last error: No valid connection information received for a service 'ServiceId:
Core.BusinessLayer, ServiceLogicalInstanceId: engine:XX, ServiceInstancePropertyFilters:
isLocal-True, isStreamed-False'

This error message is also found in C:\ProgramData\SolarWinds\Logs\Orion\OrionWeb.log when adding nodes to a polling engine and/or in C:\ProgramData\SolarWinds\Logs\Orion\BusinessLayerHost.log during Orion services startup.

Environment

  • Orion Platform 2018.2

Possible Causes

  • The affected APE is not licensed in the web-based License Manager.
  • Mismatch of product versions between main Orion server and the affected APE
  • DNS/domain-related Issues

Resolutions

Add a valid license for the affected APE

Match the product versions between the main Orion server and the APE

If your APE/s are in another domain, ensure that all FQDN of other Orion servers are reachable

 

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