Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Website configuration failed: An internal error occurred

Website configuration failed: An internal error occurred

Table of contents

Updated October 4, 2018


This article details steps to resolve an issue in which the configuration wizard fails with the error:

Website configuration failed: An internal error occurred.


The configuration wizard log error:

2018-02-05 14:24:36,469 [8] DEBUG SingleDirectoryPackageProvider - Openning file D:\Program Files (x86)\SolarWindsOrion\Packaging\Repository\Orion.AgentManagement.
2018-02-05 14:25:01,367 [8] ERROR ConfigurationProgressScene - Exception while configuring plugins.
System.Security.Cryptography.CryptographicException: An internal error occurred.

   at System.Security.Cryptography.NCryptNative.OpenStorageProvider(String providerName)
   at System.Security.Cryptography.CngKey.Import(Byte[] keyBlob, String curveName, CngKeyBlobFormat format, CngProvider provider)
   at System.Security.Cryptography.X509Certificates.RSACertificateExtensions.GetRSAPublicKey(X509Certificate2 certificate)
   at System.Security.Cryptography.CngLightup.GetRSAPublicKey(X509Certificate2 cert)
   at System.Security.Cryptography.X509Certificates.X509CertificateExtensions.GetAnyPublicKey(X509Certificate2 c)
   at System.Security.Cryptography.Xml.SignedXml.CheckSignature(X509Certificate2 certificate, Boolean verifySignatureOnly)



  • All Orion versions


  1. Open the Windows CNG Key Isolation service.
    1. Launch the Windows Start menu.
    2. Search for and run services.msc.
    3. In the Services window, locate and open the CNG Key Isolation service.
  2. Select the General tab and set Startup type to Manual (instead of Disabled).
  3. Click Start to start the service.
  4. Click OK.
  5. Re-run the configuration wizard.




Last modified