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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Website configuration failed: An internal error occurred

Website configuration failed: An internal error occurred

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Updated October 4, 2018

Overview

This article details steps to resolve an issue in which the configuration wizard fails with the error:

Website configuration failed: An internal error occurred.

 

The configuration wizard log error:

2018-02-05 14:24:36,469 [8] DEBUG SingleDirectoryPackageProvider - Openning file D:\Program Files (x86)\SolarWindsOrion\Packaging\Repository\Orion.AgentManagement.1.5.0.532.opkg
2018-02-05 14:25:01,367 [8] ERROR ConfigurationProgressScene - Exception while configuring plugins.
System.Security.Cryptography.CryptographicException: An internal error occurred.

   at System.Security.Cryptography.NCryptNative.OpenStorageProvider(String providerName)
   at System.Security.Cryptography.CngKey.Import(Byte[] keyBlob, String curveName, CngKeyBlobFormat format, CngProvider provider)
   at System.Security.Cryptography.X509Certificates.RSACertificateExtensions.GetRSAPublicKey(X509Certificate2 certificate)
   at System.Security.Cryptography.CngLightup.GetRSAPublicKey(X509Certificate2 cert)
   at System.Security.Cryptography.X509Certificates.X509CertificateExtensions.GetAnyPublicKey(X509Certificate2 c)
   at System.Security.Cryptography.Xml.SignedXml.CheckSignature(X509Certificate2 certificate, Boolean verifySignatureOnly)

 

Environment

  • All Orion versions

Steps

  1. Open the Windows CNG Key Isolation service.
    1. Launch the Windows Start menu.
    2. Search for and run services.msc.
    3. In the Services window, locate and open the CNG Key Isolation service.
  2. Select the General tab and set Startup type to Manual (instead of Disabled).
    cngkeyisolationproperties.png
  3. Click Start to start the service.
  4. Click OK.
  5. Re-run the configuration wizard.

 

 

 

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