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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unexpected website error - Application Name="Orion Syslog Service"

Unexpected website error - Application Name="Orion Syslog Service"

Created by Alexander Aguilar, last modified by MindTouch on Jun 23, 2016

Views: 1,093 Votes: 0 Revisions: 5

Overview

The following error message appears on the Event Viewer:

Unexpected website error - Application Name="Orion Syslog Service"

Service was unable to open new database connection when requested.
Exception Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Connection string - Data Source=HUBSQLDR01\HUB_MODE;Initial Catalog=Orion1;User ID=Solara;Password=*******;Connect Timeout=20;Load Balance Timeout=120;Application Name="Orion Syslog Service";Workstation ID=CMKI-MEM-SOLR1V

Environment

NPM 11.0.1

Cause 

There are time out or event log issues.

Resolution

  1. Stop the Orion services.
  2. Truncate Table Syslog.
  3. Start the Orion services.

 

Last modified

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Classifications

Public