Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unable to open the Orion Web Console

Unable to open the Orion Web Console

Created by Ian Rossiter, last modified by Melanie Boyd on Jan 02, 2019

Views: 2,078 Votes: 2 Revisions: 7

Overview

Unable to open the Orion Web Console after making changes to your system, such as Product Upgrades.

Environment

All NPM versions

Cause

The changes interfered or had conflicts with your current configuration.

Resolution

  1. Go to Start > Administrative Tools > Internet Information Services (IIS) Manager.
  2. Under Connections, click Sites > Solarwinds NetPerfMon.
  3. Under Actions. click Browse Website > Browse *:Port Number (http)
  4. If web site fails, go to Bindings > Highlight Port > click Edit.
  5. Edit the following: IP address: All Unassigned  Port 80
  6. Click Ok > Close.
  7. Under Actions, click Browse Website > Browse *:80 (http).
  8. If web site fails, try port 8080.
  9. Make sure you have added an exception for your port in your firewall.
  10. Make sure when upgrading modules in Orion that they are compatible or properly installed. Review the Control Panel to see if the correct versions are listed. For later product versions, the Orion Installer automatically determines the upgrade path and installs the latest compatible versions. For earlier versions not supported by the Orion Installer, you can still use the Orion Installer to determine your upgrade path. You can also use the Product Upgrade Advisor.

 

 

 

Last modified

Tags

Classifications

Public