Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unable to install Orion module due to invalid host name

Unable to install Orion module due to invalid host name

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,503 Votes: 0 Revisions: 8

ISSUE: Trying to upgrade SolarWinds Server to NPM 10.5, hits error: Invalid characters in the hostname of this server.

CAUSE: Hostname might have invalid character like an underscore; therefore, customer cannot restart and rename server.


ENVIRONMENT: All Orion modules


SOLUTION: There are 2 options to rename the server

Option 1

  1. Rename machine to <hostname>, restart machine
  2. Run Stand Alone Installer and update NPM.
  3. Finish installation
  4. When Configuration Wizard starts, close it immediately.
  5. Rename machine back to <hostname>, restart machine
  6. Run Configuration Wizard from start menu
  7. Finish configuration
Option 2:  
  1. Ensure there is .NET 4 installed on the system, if not installed - install it
  2. Run NPM-Installer, when you see message with error, do not close it
  3. Navigate to "c:\Users\Administrator\AppData\Local\Temp\SWOrionSetup\" where "Administrator" is current user name, e.g. "John" or "Melinda"
  4. Run OrionInstaller.exe manually
  5. Finish installation
  6. Finish configuration
  7. Close the error you saw in step 2). 
No headers
Last modified

Tags

Classifications

Public