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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unable to add or edit an AD account or group in the Orion Web Console

Unable to add or edit an AD account or group in the Orion Web Console

Created by Marco J Cleofe, last modified by Alexis Pasao on Sep 28, 2018

Views: 749 Votes: 4 Revisions: 7

Updated September 28, 2018



This article describes the issue where you are unable to add or edit an AD account or group in the Web Console and it throws the following message:

Unexpected Website Error

Object reference not set to an instance of an object. 

It also shows the following error log:

2015-07-10 16:33:29,186 [25] ERROR ASP.global_asax - Application_Error(e448188144304ecb8cfd4f034234522b)

System.NullReferenceException: Object reference not set to an instance of an object.

   at Orion_Admin_AccountLimitationEditor.UpdateRow(Limitation limit, PlaceHolder phType, PlaceHolder phDetail)

   at Orion_Admin_AccountLimitationEditor.UpdateControlState()

   at Orion_Admin_Accounts_EditAccount.OnInit(EventArgs e)

   at System.Web.UI.Control.InitRecursive(Control namingContainer)

   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


All Orion Platform modules 



This issue may occur due to the following reasons: 

  • The account or group may have been added and deleted.
  • The account or group still exists on the database but the limitation assigned to the account no longer exists.


  1. Open the Database Manager. 
  2. Click Add default server.
  3. Expand the SolarWindsOrion database.
  4. Double-click the Accounts table and execute the following query:
    SELECT accountid, limitationid1, limitationid2, limitationid3 FROM [dbo].[Accounts]

  5.  Double-click the Limitations table and click Execute Query. Notice that there is a limitation assigned to the account or group.
  6.  Go back to the Accounts table and click Enable table editing. 
  7. Change the LimitationID1 column value from 2 to 0
  8. Click Enable table editing and verify that you can now add or edit the account or group.


Suggested tags: Unable, cannot, add, edit, domain, AD, account, group, limitation, Orion_Admin_AccountLimitationEditor, Unexpected, website, error, object, reference, set, instance, manage


Reason for Rework or Feedback from Technical Content Review: 


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