Submit a ticketCall us

WebinarVisual Monitoring Tactics: Getting More Log Search Value from SolarWinds Log & Event Manager with nDepth Webcast

Do things seem to make more sense when they are visualized? Are you an IT professional or security expert with a wish for more cybersecurity tools that provide an intuitive visual experience? Join Alexis Horn and Jamie Hynds from SolarWinds as they demonstrate how the nDepth feature in LEM can help make visualizing log search results a reality.

Register now.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unable to Assign Licenses

Unable to Assign Licenses

Updated December 18, 2017


In the License Manager of the Orion Web Console, activated licenses show "License Not Assigned" instead of the assignment to a server. When you attempt to assign the license to a server, the Assign button is greyed out and not clickable.


  • Orion Platform 2017 and later


The table dbo.OrionServers is blank.

The table dbo.OrionServers does not contain an entry for an additional polling engine or web server.


  1. Run the Configuration Wizard, and select all options.
  2. When the Configuration Wizard reaches the point of creating a web request or later, check dbo.OrionServers and confirm an entry for the Orion server is present.
  3. After the Configuration Wizard finishes, stop all SolarWinds services. Then open an administrative command prompt and run the following command:
    C:\Program Files (x86)\SolarWinds\Orion\Licensing\migration.exe /expireall
  4. Start all SolarWinds services.
  5. Activate licenses, and confirm they are assigned to the server.
  6. Licenses in some cases may need to be reset through Solarwinds Customer Services



Last modified